In 'Difficult Conversations,' Douglas Stone, Bruce Patton, and Sheila Heen unravel the complexities of tough dialogues that we often shy away from. The authors provide a groundbreaking framework for tackling conversations filled with conflict, emotion, and uncertainty. With practical tools and real-life examples, readers learn to navigate their feelings and the perspectives of others, leading to more constructive outcomes. This transformative guide empowers individuals to turn potentially damaging exchanges into opportunities for connection and understanding. Prepare to reshape your approach to communication and discover the art of engaging in the conversations you’ve always dreaded.
By Bruce Patton, Douglas Stone, Sheila Heen
Published: 2010
"The biggest barrier to effective communication is not lack of information, but the fear of how to express our thoughts and feelings honestly without escalation."
The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving
Bruce Patton is a renowned author and expert in negotiation and conflict resolution, best known for his seminal works, including 'Getting to Yes' and 'Negotiating Rationally'. His writing often combines insights from behavioral economics with practical negotiation strategies, making complex concepts accessible to both professionals and general readers. Patton's engaging and clear prose has made significant contributions to the fields of negotiation and interpersonal communication, establishing him as a leading voice among negotiation practitioners and educators.
Douglas Stone is a renowned author and expert in negotiation and conflict resolution. He is best known for his influential works, which include the bestselling title "Difficult Conversations: How to Discuss What Matters Most," co-authored with Sheila Heen and Bruce Patton. Stone's writing style is characterized by its clarity, practical insights, and an engaging approach that combines storytelling with actionable strategies. Through his extensive research and experience, he helps readers navigate challenging conversations and foster understanding in both personal and professional contexts.
Sheila Heen is a prominent author, speaker, and expert in negotiation and conflict resolution. She is best known for her influential books, including "Difficult Conversations: How to Discuss What Matters Most" (co-authored with Douglas Stone and Bruce Patton) and "Thanks for the Feedback: The Science and Art of Receiving Feedback Well" (co-authored with Douglas Stone). Heen's writing style is characterized by clarity and practical insights, drawing on extensive research and real-world experiences. As a faculty member at Harvard Law School and a co-founder of a consulting firm, she brings a wealth of knowledge to her work, empowering individuals and organizations to navigate challenging conversations and improve communication.
Key information about the book.
Support local bookstores: BookShop gives a portion of each sale to independent bookshops!
No summary available
'Pimp' by Iceberg Slim is a raw and gripping memoir that delves into the harsh realities of life on the streets of Chicago during the 1940s. Slim pulls back the curtain on the brutal world of pimping, revealing the struggles, dangers, and moral dilemmas faced by those involved. Through his vivid storytelling, he immerses readers in a life of crime, power, and lust, while also exploring themes of survival and redemption. Will Slim escape the clutches of his dark past, or is he forever trapped in a cycle of corruption? This provocative narrative challenges preconceived notions and forces readers to confront the stark truths of an unforgiving society.
In 'Nonviolent Communication,' Marshall B. Rosenberg unveils a transformative approach to communication that fosters empathy and connection. He illustrates how breaking down barriers in dialogue can lead to understanding and compassion, rather than conflict. This book guides readers to express their needs authentically and listen deeply to others, cultivating healthier relationships. With real-life examples and practical strategies, Rosenberg's teachings empower individuals to navigate challenging conversations with grace. Discover the power of words to heal and unite in this enlightening exploration of human connection.
In 'Dear Girls,' comedian Ali Wong delivers a heartfelt and hilarious collection of letters to her daughters, blending personal anecdotes with sharp wit. With her signature humor, she navigates the complexities of motherhood, marriage, and her immigrant background. Wong addresses everything from body image to the challenges of balancing career and family, offering both candid advice and comical reflections. As she shares her triumphs and missteps, readers are drawn into her unique perspective on life. This book is not just a guide for her daughters but a relatable journey for anyone who has faced the ups and downs of growing up.
In 'Connected Strategy', Nicolaj Siggelkow and Christian Terwiesch unveil a transformative approach to customer engagement through a framework that integrates real-time data and innovative technologies. The authors explore how businesses can harness the power of connectivity to forge deeper relationships, enhance consumer experiences, and drive sustainable growth. Case studies from leading companies illustrate the practical applications of their strategies, stirring curiosity about the future of customer interaction. This book challenges traditional business models and presents a compelling vision for a connected world. Will your business be ready to adapt and thrive in this new landscape?
Dive into the fascinating world of 'General Relativity for Mathematicians,' where the elegance of mathematics meets the mysteries of the universe. Authors R.K. Sachs and H.-H. Wu unravel complex concepts with clarity, making groundbreaking theories accessible to those with a keen mathematical mind. Explore the geometric intricacies of spacetime and the interplay between gravity and curvature through rigorous yet engaging explanations. Each chapter builds on the last, inviting readers to challenge their understanding and expand their horizons. Perfect for mathematicians and curious minds alike, this book promises a profound journey through the fabric of reality.
In 'How We Decide,' Jonah Lehrer explores the intricate science behind our decision-making processes, blending psychology, neuroscience, and real-life examples. He reveals the surprising interplay between emotion and reason, challenging the traditional belief that logical thinking is paramount. Through engaging anecdotes, Lehrer uncovers how our subconscious influences choices in ways we often overlook. The book invites readers to reconsider the dynamics of their own decisions and the factors that shape them. Ultimately, it poses a tantalizing question: are we truly in control of our choices?
In "Your Sacred Self," Wayne W. Dyer invites readers on a transformative journey toward self-discovery and enlightenment. He delves into the concept of the sacred self, urging individuals to tap into their inner wisdom and embrace their true potential. Through insightful anecdotes and practical exercises, Dyer challenges conventional beliefs and encourages readers to break free from societal constraints. This empowering guide not only fosters a deeper understanding of one’s purpose but also offers a pathway to spiritual fulfillment. Are you ready to awaken your sacred self and live a life of authenticity and joy?
Showing 8 of 29 similar books
Charlie Munger is an American investor, businessman, and philanthropist, best known as the vice chairman of Berkshire Hathaway, where he partners with Warren Buffett. Renowned for his insights on investment strategies and mental models, Munger has significantly influenced the world of finance. His notable literary contributions include "Poor Charlie's Almanack," a compilation of his speeches and writings that distill his wisdom on decision-making and business principles. Munger's work emphasizes the importance of multidisciplinary thinking and continuous learning. Beyond his financial acumen, he is celebrated for his charitable efforts, particularly in education and healthcare.
Bill Gurley is a prominent venture capitalist and general partner at Benchmark, a Silicon Valley venture capital firm. He is best known for his early investments in groundbreaking companies such as Uber, Zillow, and Grubhub, significantly shaping the tech industry's landscape. Gurley's insights into technology and business have been widely disseminated through his influential blog, "Above the Crowd," where he discusses market trends and investment strategies. His thought leadership extends beyond finance, offering valuable perspectives on innovation and entrepreneurship. Bill Gurley's contributions have earned him recognition as one of the most influential figures in venture capital today.
Bridget Phetasy is a multi-talented writer, comedian, and podcaster known for her sharp wit and insightful commentary on contemporary culture and politics. She gained prominence through her work with Playboy, where her essays and columns attracted a wide readership. Bridget is the host of the popular podcast "Walk-Ins Welcome," where she engages in deep, humorous conversations with a variety of guests. Her candid and often provocative takes on societal issues have garnered her a loyal following on social media. Additionally, she created the satirical YouTube series "Dumpster Fire," where she humorously dissects current events.
Ryan Hoover is the founder of Product Hunt, a popular platform where users discover and share new tech products, apps, and tools. Hoover started Product Hunt as a side project, which quickly grew into a thriving community for tech enthusiasts and entrepreneurs. The platform has helped launch countless startups and has become an essential resource for finding innovative products. In addition to Product Hunt, Hoover is an investor and writer, often sharing insights on startup culture and product development. His work has made him a key figure in the tech and startup ecosystems.
Chelsea Krost is a renowned millennial influencer, author, and speaker, known for her expertise in millennial marketing and branding. She authored the book "Nineteen: A Reflection of My Teenage Experience in an Extraordinary Life: What I Have Learned, and What I Have to Share," which offers insights into the millennial mindset and experiences. Chelsea is also a frequent contributor to major media outlets, sharing her knowledge on generational trends and digital strategy. In addition to her writing, she hosts "The Chelsea Krost Show," where she discusses topics relevant to young adults and entrepreneurs. Krost's work has significantly impacted how brands and businesses understand and engage with the millennial demographic.
Adam Grant is a renowned organizational psychologist and bestselling author, celebrated for his influential work on motivation and workplace dynamics. He is a professor at the Wharton School of the University of Pennsylvania, where he has been the youngest tenured professor and earned numerous teaching awards. Grant's books, including "Give and Take," "Originals," and "Think Again," have been translated into multiple languages and have topped bestseller lists worldwide. His research and insights are frequently featured in major media outlets, and he hosts the popular podcast "WorkLife." Through his writing and speaking, Grant has profoundly impacted the fields of psychology, business, and education.
“The biggest barrier to effective communication is not lack of information, but the fear of how to express our thoughts and feelings honestly without escalation.”
Difficult Conversations
By Bruce Patton, Douglas Stone, Sheila Heen
Discover a world of knowledge through our extensive collection of book summaries.