The Southwest Airlines Way Book Summary

Discover how Southwest Airlines redefined the aviation industry with a unique culture centered on teamwork, trust, and customer service. Jody Hoffer Gittell reveals the behind-the-scenes strategies that empower employees and keep passengers coming back for more. This book offers a compelling glimpse into the operational excellence that sets Southwest apart from its competitors. Learn how relationships and communication can drive success in any organization. It's not just a story about an airline—it's a blueprint for thriving in business!

By Jody Hoffer Gittell

Published: 2005

""The true strength of a company lies not in its policies or procedures, but in the relationships forged between its people.""

The Southwest Airlines WayBook binding

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Book Review of The Southwest Airlines Way

Through extensive research, the author gets to the bottom of what has sustained Southwest Airlines' positive employee relations and high performance through good and bad times.

Book Overview of The Southwest Airlines Way

About the Book Author

J

Jody Hoffer Gittell

Jody Hoffer Gittell is an esteemed author and scholar renowned for her expertise in organizational behavior and management. She is best known for her influential works such as "High-Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience in Health Care" and "The Southwest Airlines Way: Using the Power of Relationships to Achieve Organizational Excellence." Gittell's writing style is characterized by its clarity and analytical depth, often weaving together empirical research with practical insights. Holding a Ph.D. from Brandeis University, she has dedicated her career to exploring the dynamics of relationships in the workplace and their impact on organizational success.

Book Details

Key information about the book.

Authors
Jody Hoffer Gittell
Published
May 2005
Publisher
McGraw Hill Professional
ISBN
0071458271
Language
English
Pages
340
Genres
Corporate StrategyBusiness and EconomicsTeam BuildingLeadershipCustomer Experience

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"The true strength of a company lies not in its policies or procedures, but in the relationships forged between its people."

The Southwest Airlines Way

By Jody Hoffer Gittell

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