In 'Connected Strategy', Nicolaj Siggelkow and Christian Terwiesch unveil a transformative approach to customer engagement through a framework that integrates real-time data and innovative technologies. The authors explore how businesses can harness the power of connectivity to forge deeper relationships, enhance consumer experiences, and drive sustainable growth. Case studies from leading companies illustrate the practical applications of their strategies, stirring curiosity about the future of customer interaction. This book challenges traditional business models and presents a compelling vision for a connected world. Will your business be ready to adapt and thrive in this new landscape?
By Nicolaj Siggelkow, Christian Terwiesch
Published: 2019
"In a world where everything is interconnected, the strategies that thrive are those that leverage relationships to create value, transforming how businesses interact with their customers."
The Internet of Things, robo investment advisers, wearable fitness devices, remote health care operations . . . business executives in many industries are currently being inundated with a confusingly and exhaustingly broad range of technological developments that enable new business models. There is, however, a common thread among all of these developments: firms are fundamentally changing how they connect with their customers. Rather than having occasional, episodic interactions--where customers realize they have an unmet need and then look for ways to fill it--firms are striving to be continuously connected to their customers, providing services and products as the needs arise, even before customers become aware of them. Firms such as Nike, Disney, Progressive Insurance, McGraw-Hill Higher Education, Medtronic, Hewlett-Packard, and Tesco are developing and competing on connected strategies: creating superior customer experiences through connectivity while simultaneously driving dramatic improvements in operational efficiencies and reshaping their industries. Strategy and operations experts Nicolaj Siggelkow and Christian Terwiesch reveal the emergence of connected strategies across a broad array of industries and show how these strategies work, how they eliminate the trade-off between superior customer experience and low cost, and how companies can formulate, design, and implement them. In showing how to create a connected strategy, the authors reveal the four pathways--respond-to-desire, curated offerings, coaching, and automatic execution--for turning occasional, episodic interactions into continuous relationships. Siggelkow and Terwiesch show you how to:
Nicolaj Siggelkow is an acclaimed author and academic, recognized for his contributions to the field of organizational behavior and strategy. He is best known for his influential works that explore the dynamics of organizations and their strategic decision-making processes. Siggelkow's notable publications include 'The Lean Entrepreneur' and 'Understanding Organizations: How Organizations Structure the Decisions We Make.' His writing style is characterized by clarity and insight, blending rigorous academic research with practical applications. Siggelkow's work has been pivotal in bridging the gap between theory and practice, making complex concepts accessible to a broader audience.
Christian Terwiesch is a prominent scholar and author in the fields of operations management and information systems. He is known for his research on the applications of analytics and technology in improving business processes. Terwiesch's notable works include 'Operations Strategy: Principles and Practice for Strategic Decision Making' and numerous academic articles that explore the intersection of technology and management. His writing style is characterized by clarity and rigor, making complex concepts accessible to both scholars and practitioners.
Key information about the book.
Support local bookstores: BookShop gives a portion of each sale to independent bookshops!
In "The Thank You Economy," Gary Vaynerchuk explores the transformative power of gratitude in the age of social media. He argues that businesses thriving today are those that prioritize genuine connections and heartfelt appreciation for their customers. Through vivid anecdotes and real-world examples, Vaynerchuk stresses the importance of listening and engaging authentically with consumers. As technology reshapes customer expectations, the book reveals how a culture of gratitude can drive loyalty and success. Dive in to discover how to harness the power of thankfulness to elevate your brand in an increasingly connected world!
In "Blue Ocean Shift," W. Chan Kim and Renée Mauborgne unveil a groundbreaking strategy for businesses to escape the fierce competition of saturated markets. They introduce the concept of creating "blue oceans"—untapped markets ripe for innovation and growth. Through compelling case studies and practical tools, the authors guide readers on how to shift from a crowded space to a serene ocean of opportunity. This transformative approach empowers organizations to reimagine their future, fostering creativity and collaboration. Dive into this essential read and discover how to chart your own course to success in uncharted waters!
In 'Crossing the Chasm', Geoffrey A. Moore presents a groundbreaking approach to marketing technology products. He explores the chasm between early adopters and the mainstream market, revealing why many innovations fail to gain traction. The book outlines strategies to bridge this divide, emphasizing the importance of targeting a specific niche first. Moore's insights are backed by real-world examples, making his concepts both practical and relatable. This must-read guide challenges entrepreneurs to rethink their marketing tactics and accelerate their product’s journey to success.
In 'The Ultimate Sales Machine,' Chet Holmes unveils a revolutionary approach to dramatically boost sales and streamline business operations. With a focus on relentless execution, he introduces the concept of prioritizing the key strategies that yield exponential results. Holmes emphasizes the importance of mastering time management and developing a world-class sales team through systematic coaching. Packed with actionable insights, this book challenges conventional sales tactics and equips readers with tools to stand out in a competitive market. Are you ready to transform your business into an unstoppable sales machine?
In 'Confessions of an Advertising Man,' legendary ad executive David Ogilvy opens the curtain on the world of advertising with sharp wit and uncompromising honesty. He reveals the secrets behind his successful campaigns, offering timeless insights into creativity, consumer behavior, and market strategy. With anecdotes from his illustrious career, Ogilvy illustrates the art and science of persuasive communication. The book serves as both a memoir and a masterclass, enticing readers to rethink their understanding of advertising. Dive into his confessions and discover how he transformed the industry and why his principles remain relevant today.
In 'Zingerman's Guide to Giving Great Service', Ari Weinzweig reveals the secrets behind outstanding customer service that goes beyond the ordinary. Set within the vibrant world of Zingerman's Delicatessen, this guide is packed with practical insights and heartwarming anecdotes that inspire readers to elevate their service experience. Weinzweig emphasizes the importance of genuine connections and understanding customer needs, transforming the mundane into the extraordinary. With his unique approach, readers are encouraged to embrace authenticity and resourcefulness in every interaction. Prepare to be inspired to rethink your service philosophy and create memorable experiences!
In 'The New Gold Standard', Joseph Michelli unveils the secrets behind the legendary customer experience at the Ritz-Carlton. He distills five transformative leadership principles that not only enhance service but also create lasting loyalty. Readers are invited into a world where personalized care and employee empowerment turn ordinary interactions into extraordinary experiences. This book challenges leaders to redefine their approach to customer service while offering practical insights that can be applied across various industries. Prepare to be inspired to adopt a gold standard in hospitality that keeps customers coming back for more!
In 'Youtility,' Jay Baer revolutionizes marketing by introducing the concept of providing value first. He argues that businesses must shift from traditional push tactics to becoming genuinely helpful to their customers. Through fascinating case studies and compelling examples, Baer reveals how Youtility can transform customer relationships and drive sustainable growth. This provocative read challenges the status quo and invites marketers to rethink their strategies in a crowded marketplace. Are you ready to learn how to turn your business into a valuable resource?
Showing 8 of 29 similar books
Ev Williams is an American entrepreneur, best known as the co-founder of Twitter and Medium. Williams has a long history in the tech industry, having co-founded Blogger, one of the first blogging platforms, which was later acquired by Google. His work has significantly shaped online communication, giving people platforms to share their thoughts and ideas globally. Williams’ focus on simplicity and user experience has been a hallmark of his career. He continues to lead Medium, a platform that champions quality content and thoughtful discourse.
Seth Godin is a prolific author and entrepreneur, renowned for his influential contributions to marketing and business thought leadership. He has written over 20 bestselling books, including "Purple Cow," "Linchpin," and "The Dip," which have revolutionized modern marketing strategies and inspired countless professionals. Godin's work emphasizes the importance of creativity, innovation, and the power of ideas in building successful enterprises. He is also the founder of altMBA, an online leadership and management workshop, and he consistently shares his insights through his popular daily blog. Godin's impact on the marketing world has earned him a spot in the Direct Marketing Hall of Fame.
Adam Grant is a renowned organizational psychologist and bestselling author, celebrated for his influential work on motivation and workplace dynamics. He is a professor at the Wharton School of the University of Pennsylvania, where he has been the youngest tenured professor and earned numerous teaching awards. Grant's books, including "Give and Take," "Originals," and "Think Again," have been translated into multiple languages and have topped bestseller lists worldwide. His research and insights are frequently featured in major media outlets, and he hosts the popular podcast "WorkLife." Through his writing and speaking, Grant has profoundly impacted the fields of psychology, business, and education.
Alex Hormozi is a celebrated entrepreneur, author, and founder of Acquisition.com, a company dedicated to helping businesses scale efficiently. He gained prominence with his best-selling book "Gym Launch Secrets," which provides a blueprint for fitness entrepreneurs to grow their businesses. Hormozi is also known for "The Million Dollar Offers" book, where he shares strategies on creating irresistible offers that drive sales. His work has significantly impacted the business community, providing practical insights and actionable advice for entrepreneurs. Through his books and business ventures, Hormozi continues to inspire and guide countless individuals on their journey to success.
Tony Hsieh was an innovative entrepreneur best known for his role as the CEO of Zappos, where he revolutionized online retail through a strong emphasis on company culture and customer service. Born on December 12, 1973, in Illinois, Hsieh graduated from Harvard University with a degree in computer science. He co-founded LinkExchange, which he sold to Microsoft for $265 million, before joining Zappos. Hsieh authored the best-selling book "Delivering Happiness" in 2010, outlining his business philosophy and insights into creating a positive workplace culture. His work has left a lasting impact on both the business world and the literature on corporate management and entrepreneurship.
Brendon Burchard is a high-performance coach, motivational speaker, and bestselling author, best known for his books High Performance Habits and The Motivation Manifesto. He helps individuals and organizations achieve peak performance through strategies focused on clarity, energy, and productivity. Brendon’s work emphasizes the importance of personal growth and developing habits that lead to sustained success. He has coached Fortune 500 CEOs, Olympians, and other high-achieving individuals. Brendon is also the founder of the High Performance Academy, where he trains people to lead more impactful and successful lives.
Gary Vaynerchuk, also known as GaryVee, is a serial entrepreneur, investor, and social media personality. He initially gained prominence through his family’s wine business, turning it into a digital juggernaut with his online content and wine reviews. Gary is now the CEO of VaynerMedia, a full-service digital agency, and has authored multiple bestsellers, including Crush It! and Jab, Jab, Jab, Right Hook. He is known for his blunt, motivational style and advice on business, marketing, and personal branding. Gary continues to inspire millions with his focus on hustle, entrepreneurship, and leveraging digital platforms for success.
Keith Rabois is a prominent American entrepreneur, investor, and author known for his significant contributions to the tech industry and startup ecosystem. He played crucial roles in the early success of companies like PayPal, LinkedIn, Square, and Yelp, earning a reputation as a skilled operator and strategic thinker. As a partner at Founders Fund and later at Khosla Ventures, Rabois has invested in and advised numerous successful startups. In addition to his business ventures, he has written insightful articles and essays on technology, entrepreneurship, and innovation, contributing to the broader discourse on these subjects. Rabois continues to influence the tech world with his strategic insights and thought leadership.
Showing 8 of 17 related collections
“In a world where everything is interconnected, the strategies that thrive are those that leverage relationships to create value, transforming how businesses interact with their customers.”
Connected Strategy
By Nicolaj Siggelkow, Christian Terwiesch
Discover a world of knowledge through our extensive collection of book summaries.