Connected Strategy Book Summary

In 'Connected Strategy', Nicolaj Siggelkow and Christian Terwiesch unveil a transformative approach to customer engagement through a framework that integrates real-time data and innovative technologies. The authors explore how businesses can harness the power of connectivity to forge deeper relationships, enhance consumer experiences, and drive sustainable growth. Case studies from leading companies illustrate the practical applications of their strategies, stirring curiosity about the future of customer interaction. This book challenges traditional business models and presents a compelling vision for a connected world. Will your business be ready to adapt and thrive in this new landscape?

By Nicolaj Siggelkow, Christian Terwiesch

Published: 2019

"In a world where everything is interconnected, the strategies that thrive are those that leverage relationships to create value, transforming how businesses interact with their customers."

Connected StrategyBook binding

Start Listening to Book Summary

0:000:00

Book Review of Connected Strategy

The Internet of Things, robo investment advisers, wearable fitness devices, remote health care operations . . . business executives in many industries are currently being inundated with a confusingly and exhaustingly broad range of technological developments that enable new business models. There is, however, a common thread among all of these developments: firms are fundamentally changing how they connect with their customers. Rather than having occasional, episodic interactions--where customers realize they have an unmet need and then look for ways to fill it--firms are striving to be continuously connected to their customers, providing services and products as the needs arise, even before customers become aware of them. Firms such as Nike, Disney, Progressive Insurance, McGraw-Hill Higher Education, Medtronic, Hewlett-Packard, and Tesco are developing and competing on connected strategies: creating superior customer experiences through connectivity while simultaneously driving dramatic improvements in operational efficiencies and reshaping their industries. Strategy and operations experts Nicolaj Siggelkow and Christian Terwiesch reveal the emergence of connected strategies across a broad array of industries and show how these strategies work, how they eliminate the trade-off between superior customer experience and low cost, and how companies can formulate, design, and implement them. In showing how to create a connected strategy, the authors reveal the four pathways--respond-to-desire, curated offerings, coaching, and automatic execution--for turning occasional, episodic interactions into continuous relationships. Siggelkow and Terwiesch show you how to:

Book Overview of Connected Strategy

About the Book Authors

N

Nicolaj Siggelkow

Nicolaj Siggelkow is an acclaimed author and academic, recognized for his contributions to the field of organizational behavior and strategy. He is best known for his influential works that explore the dynamics of organizations and their strategic decision-making processes. Siggelkow's notable publications include 'The Lean Entrepreneur' and 'Understanding Organizations: How Organizations Structure the Decisions We Make.' His writing style is characterized by clarity and insight, blending rigorous academic research with practical applications. Siggelkow's work has been pivotal in bridging the gap between theory and practice, making complex concepts accessible to a broader audience.

C

Christian Terwiesch

Christian Terwiesch is a prominent scholar and author in the fields of operations management and information systems. He is known for his research on the applications of analytics and technology in improving business processes. Terwiesch's notable works include 'Operations Strategy: Principles and Practice for Strategic Decision Making' and numerous academic articles that explore the intersection of technology and management. His writing style is characterized by clarity and rigor, making complex concepts accessible to both scholars and practitioners.

Book Details

Key information about the book.

Authors
Nicolaj Siggelkow, Christian Terwiesch
Published
January 2019
Publisher
N/A
ISBN
1633697002
Language
English
Pages
288
Genres
Marketing and SalesBusiness and EconomicsMarket ResearchCustomer Experience

Purchase Options

Amazon logoBuy on Amazon
BookShop logoBuy via BookShop

Support local bookstores: BookShop gives a portion of each sale to independent bookshops!

Similar books you might like →

The Thank You EconomyBook binding

The Thank You Economy Book Summary

In "The Thank You Economy," Gary Vaynerchuk explores the transformative power of gratitude in the age of social media. He argues that businesses thriving today are those that prioritize genuine connections and heartfelt appreciation for their customers. Through vivid anecdotes and real-world examples, Vaynerchuk stresses the importance of listening and engaging authentically with consumers. As technology reshapes customer expectations, the book reveals how a culture of gratitude can drive loyalty and success. Dive in to discover how to harness the power of thankfulness to elevate your brand in an increasingly connected world!

The Thank You Economy
Gary Vaynerchuk
The FourBook binding

The Four Book Summary

In "The Four," Scott Galloway unravels the remarkable influence of Amazon, Apple, Facebook, and Google—four titans that have reshaped the modern world. He explores their shared traits, revealing the hidden DNA that drives their monumental success while exposing vulnerabilities beneath their glossy exteriors. Galloway's sharp analysis challenges readers to reconsider the implications of these companies on society and individual lives. With wit and candor, he predicts their potential trajectories and the consequences of their dominance. Dive into this eye-opening exploration and discover how these giants have altered the game of business and culture as we know it.

The Four
Scott Galloway
Blue Ocean ShiftBook binding

Blue Ocean Shift Book Summary

In "Blue Ocean Shift," W. Chan Kim and Renée Mauborgne unveil a groundbreaking strategy for businesses to escape the fierce competition of saturated markets. They introduce the concept of creating "blue oceans"—untapped markets ripe for innovation and growth. Through compelling case studies and practical tools, the authors guide readers on how to shift from a crowded space to a serene ocean of opportunity. This transformative approach empowers organizations to reimagine their future, fostering creativity and collaboration. Dive into this essential read and discover how to chart your own course to success in uncharted waters!

Blue Ocean Shift
W. Chan Kim, Renee Mauborgne
This Is MarketingBook binding

This Is Marketing Book Summary

In 'This Is Marketing', Seth Godin revolutionizes traditional marketing concepts, urging readers to focus on creating meaningful connections rather than simply selling products. He emphasizes the power of storytelling and understanding niche audiences to foster loyalty and engagement. Godin challenges marketers to shift from transactional thinking to transformative experiences that resonate on a personal level. Through impactful insights and practical strategies, he encourages a mindset of empathy and purpose in every marketing endeavor. This thought-provoking guide unlocks the secret to standing out in a saturated marketplace, inviting you to rethink your approach to reaching customers.

This Is Marketing
Seth Godin
The Sales Acceleration FormulaBook binding

The Sales Acceleration Formula Book Summary

In 'The Sales Acceleration Formula', Mark Roberge unveils a revolutionary approach to scaling sales in the digital age. Drawing from his success at HubSpot, he provides a data-driven strategy that transforms traditional sales methods. Roberge emphasizes the importance of hiring, training, and managing sales teams through innovative metrics and technology. This compelling blueprint is designed not just for sales leaders but for anyone looking to refine their business strategies. Are you ready to supercharge your sales and outsmart the competition?

The Sales Acceleration Formula
Mark Roberge
The Ultimate Sales MachineBook binding

The Ultimate Sales Machine Book Summary

In 'The Ultimate Sales Machine,' Chet Holmes unveils a revolutionary approach to dramatically boost sales and streamline business operations. With a focus on relentless execution, he introduces the concept of prioritizing the key strategies that yield exponential results. Holmes emphasizes the importance of mastering time management and developing a world-class sales team through systematic coaching. Packed with actionable insights, this book challenges conventional sales tactics and equips readers with tools to stand out in a competitive market. Are you ready to transform your business into an unstoppable sales machine?

The Ultimate Sales Machine
Chet Holmes
Confessions of an Advertising ManBook binding

Confessions of an Advertising Man Book Summary

In 'Confessions of an Advertising Man,' legendary ad executive David Ogilvy opens the curtain on the world of advertising with sharp wit and uncompromising honesty. He reveals the secrets behind his successful campaigns, offering timeless insights into creativity, consumer behavior, and market strategy. With anecdotes from his illustrious career, Ogilvy illustrates the art and science of persuasive communication. The book serves as both a memoir and a masterclass, enticing readers to rethink their understanding of advertising. Dive into his confessions and discover how he transformed the industry and why his principles remain relevant today.

Confessions of an Advertising Man
David Ogilvy
Zingerman's Guide to Giving Great ServiceBook binding

Zingerman's Guide to Giving Great Service Book Summary

In 'Zingerman's Guide to Giving Great Service', Ari Weinzweig reveals the secrets behind outstanding customer service that goes beyond the ordinary. Set within the vibrant world of Zingerman's Delicatessen, this guide is packed with practical insights and heartwarming anecdotes that inspire readers to elevate their service experience. Weinzweig emphasizes the importance of genuine connections and understanding customer needs, transforming the mundane into the extraordinary. With his unique approach, readers are encouraged to embrace authenticity and resourcefulness in every interaction. Prepare to be inspired to rethink your service philosophy and create memorable experiences!

Zingerman's Guide to Giving Great Service
Ari Weinzweig

Showing 8 of 30 similar books

Take your reading experience to the next level

Download our mobile app to enjoy your favorite books on the go. Get access to exclusive features, offline listening, and personalized recommendations.

Download on the App Store

Similar Book Recommendations →

Alex Lieberman's Book Recommendations

Alex Lieberman's Book Recommendations

Alex Lieberman is the co-founder and executive chairman of Morning Brew, a media company that delivers engaging business news. Under his leadership, Morning Brew has grown to reach millions of subscribers, becoming a significant player in modern business journalism. Lieberman is also known for his insightful commentary on entrepreneurship and media trends. His work has significantly influenced the way business news is consumed by younger audiences. Beyond Morning Brew, Lieberman frequently writes and speaks about the intersection of media and technology, further cementing his role as a thought leader in the industry.

Business and LeadershipMedia and Pop CultureTechnology and Future
Chris Dixon's Book Recommendations

Chris Dixon's Book Recommendations

Chris Dixon is a notable venture capitalist and technology entrepreneur, best known for his influential role as a general partner at Andreessen Horowitz, where he leads investments in cryptocurrency and blockchain technology. Before joining the firm, Dixon co-founded two startups: SiteAdvisor, a web security company acquired by McAfee, and Hunch, a recommendation engine acquired by eBay. In addition to his investment career, Dixon is a prolific writer and thought leader on technology and innovation, contributing insightful essays and articles to various platforms such as his personal blog and Medium. His writings often explore the future of technology, the internet, and the impact of blockchain, making significant contributions to contemporary tech literature. Dixon's work has earned him recognition as a visionary in both the tech and literary worlds.

Technology and FutureInspiring ReadsCreativity and Innovation
Jan Losert's Book Recommendations

Jan Losert's Book Recommendations

Jan Losert is a visionary author and digital design expert, renowned for his contributions to the intersection of technology and creativity. His most significant work includes co-authoring "Design Systems Handbook," which has become a seminal guide for creating cohesive and efficient design frameworks. Losert's expertise extends to his role as a speaker and educator, where he passionately shares his insights on user experience and interface design. In addition to his literary achievements, he co-founded several successful startups, leveraging his deep understanding of design to drive innovation. His work continues to influence and inspire both emerging and established designers worldwide.

Creativity and InnovationTechnology and Future
Jack Ma's Book Recommendations

Jack Ma's Book Recommendations

Jack Ma is a Chinese entrepreneur, philanthropist, and the co-founder of Alibaba Group, one of the world’s largest e-commerce and technology conglomerates. Born into a humble family in Hangzhou, China, Ma faced numerous rejections, including from KFC, before founding Alibaba in 1999. His vision for Alibaba was to empower small businesses to compete on a global scale through the internet. Under his leadership, Alibaba grew into an international powerhouse, diversifying into cloud computing, digital payments, and entertainment. Ma’s charismatic leadership and bold business strategies made him one of the most influential figures in tech and a symbol of entrepreneurial success. In 2020, Ma stepped down from Alibaba's board but continues his philanthropic work, particularly in education, environmental sustainability, and public health. He is also known for his advocacy of embracing failure and persistence in the face of adversity, inspiring entrepreneurs worldwide.

Business and LeadershipSuccess Stories and Life LessonsInspiring Reads
Mike Shinoda's Book Recommendations

Mike Shinoda's Book Recommendations

Mike Shinoda is a multifaceted artist best known as a founding member of the rock band Linkin Park. While celebrated for his musical talents, Shinoda has made significant contributions to the literary world through his introspective lyrics and storytelling. His work often explores themes of personal struggle, resilience, and social issues, resonating with a global audience. In addition to his musical endeavors, Shinoda has authored and illustrated graphic novels, further showcasing his creative versatility. His ability to blend powerful narratives with visual art has cemented his status as a significant cultural influencer.

Inspiring ReadsCreativity and InnovationMemoirs and Biographies
Gary Vaynerchuk's Book Recommendations

Gary Vaynerchuk's Book Recommendations

Gary Vaynerchuk, also known as GaryVee, is a serial entrepreneur, investor, and social media personality. He initially gained prominence through his family’s wine business, turning it into a digital juggernaut with his online content and wine reviews. Gary is now the CEO of VaynerMedia, a full-service digital agency, and has authored multiple bestsellers, including Crush It! and Jab, Jab, Jab, Right Hook. He is known for his blunt, motivational style and advice on business, marketing, and personal branding. Gary continues to inspire millions with his focus on hustle, entrepreneurship, and leveraging digital platforms for success.

Business and LeadershipSuccess Stories and Life LessonsInspiring Reads
David Cancel's Book Recommendations

David Cancel's Book Recommendations

David Cancel is a prominent entrepreneur and author best known for his influential work in the tech and startup communities. As the CEO and co-founder of Drift, a leading conversational marketing platform, he has revolutionized how businesses engage with their customers online. Cancel has also authored insightful books such as "Hypergrowth," which offers valuable strategies for scaling startups rapidly. His contributions extend beyond literature as he frequently shares his expertise through speaking engagements and his popular podcast, "Seeking Wisdom." David Cancel's innovative ideas and practical advice continue to inspire and guide entrepreneurs worldwide.

Business and LeadershipSuccess Stories and Life LessonsInspiring Reads
Aaron Levie's Book Recommendations

Aaron Levie's Book Recommendations

Aaron Levie is the co-founder and CEO of Box, a cloud content management platform that revolutionized how businesses manage and collaborate on content. He launched Box in 2005 while still a college student, and the company rapidly grew into a leader in the cloud storage industry. Levie is known for his innovative, forward-thinking approach to enterprise software and for pushing the boundaries of digital transformation. Under his leadership, Box went public in 2015 and continues to evolve with new technologies and partnerships. He is a strong advocate for cloud-first business strategies and frequently shares his insights on the future of work and the digital workplace. Levie is also a prolific speaker and writer, often discussing technology's role in the modern economy. His energetic and witty personality has made him a popular figure in Silicon Valley and beyond.

Business and LeadershipTechnology and Future

Showing 8 of 26 related collections

In a world where everything is interconnected, the strategies that thrive are those that leverage relationships to create value, transforming how businesses interact with their customers.

Connected Strategy

By Nicolaj Siggelkow, Christian Terwiesch

Frequently Asked Questions