In 'Connected Strategy', Nicolaj Siggelkow and Christian Terwiesch unveil a transformative approach to customer engagement through a framework that integrates real-time data and innovative technologies. The authors explore how businesses can harness the power of connectivity to forge deeper relationships, enhance consumer experiences, and drive sustainable growth. Case studies from leading companies illustrate the practical applications of their strategies, stirring curiosity about the future of customer interaction. This book challenges traditional business models and presents a compelling vision for a connected world. Will your business be ready to adapt and thrive in this new landscape?
By Nicolaj Siggelkow, Christian Terwiesch
Published: 2019
"In a world where everything is interconnected, the strategies that thrive are those that leverage relationships to create value, transforming how businesses interact with their customers."
The Internet of Things, robo investment advisers, wearable fitness devices, remote health care operations . . . business executives in many industries are currently being inundated with a confusingly and exhaustingly broad range of technological developments that enable new business models. There is, however, a common thread among all of these developments: firms are fundamentally changing how they connect with their customers. Rather than having occasional, episodic interactions--where customers realize they have an unmet need and then look for ways to fill it--firms are striving to be continuously connected to their customers, providing services and products as the needs arise, even before customers become aware of them. Firms such as Nike, Disney, Progressive Insurance, McGraw-Hill Higher Education, Medtronic, Hewlett-Packard, and Tesco are developing and competing on connected strategies: creating superior customer experiences through connectivity while simultaneously driving dramatic improvements in operational efficiencies and reshaping their industries. Strategy and operations experts Nicolaj Siggelkow and Christian Terwiesch reveal the emergence of connected strategies across a broad array of industries and show how these strategies work, how they eliminate the trade-off between superior customer experience and low cost, and how companies can formulate, design, and implement them. In showing how to create a connected strategy, the authors reveal the four pathways--respond-to-desire, curated offerings, coaching, and automatic execution--for turning occasional, episodic interactions into continuous relationships. Siggelkow and Terwiesch show you how to:
Showing 8 of 30 similar books
Chris Dixon is a notable venture capitalist and technology entrepreneur, best known for his influential role as a general partner at Andreessen Horowitz, where he leads investments in cryptocurrency and blockchain technology. Before joining the firm, Dixon co-founded two startups: SiteAdvisor, a web security company acquired by McAfee, and Hunch, a recommendation engine acquired by eBay. In addition to his investment career, Dixon is a prolific writer and thought leader on technology and innovation, contributing insightful essays and articles to various platforms such as his personal blog and Medium. His writings often explore the future of technology, the internet, and the impact of blockchain, making significant contributions to contemporary tech literature. Dixon's work has earned him recognition as a visionary in both the tech and literary worlds.
Jack Ma is a Chinese entrepreneur, philanthropist, and the co-founder of Alibaba Group, one of the world’s largest e-commerce and technology conglomerates. Born into a humble family in Hangzhou, China, Ma faced numerous rejections, including from KFC, before founding Alibaba in 1999. His vision for Alibaba was to empower small businesses to compete on a global scale through the internet. Under his leadership, Alibaba grew into an international powerhouse, diversifying into cloud computing, digital payments, and entertainment. Ma’s charismatic leadership and bold business strategies made him one of the most influential figures in tech and a symbol of entrepreneurial success. In 2020, Ma stepped down from Alibaba's board but continues his philanthropic work, particularly in education, environmental sustainability, and public health. He is also known for his advocacy of embracing failure and persistence in the face of adversity, inspiring entrepreneurs worldwide.
David Cancel is a prominent entrepreneur and author best known for his influential work in the tech and startup communities. As the CEO and co-founder of Drift, a leading conversational marketing platform, he has revolutionized how businesses engage with their customers online. Cancel has also authored insightful books such as "Hypergrowth," which offers valuable strategies for scaling startups rapidly. His contributions extend beyond literature as he frequently shares his expertise through speaking engagements and his popular podcast, "Seeking Wisdom." David Cancel's innovative ideas and practical advice continue to inspire and guide entrepreneurs worldwide.
Reid Hoffman is an influential American entrepreneur, venture capitalist, and author, best known as the co-founder of LinkedIn, the professional networking platform that transformed online professional interactions. Hoffman has significantly impacted the business world through his investments in notable tech companies like Airbnb, Facebook, and Zynga. As an author, he has co-written several acclaimed books, including "The Start-Up of You" and "Blitzscaling," which provide strategic insights into career development and business growth. His works are celebrated for their practical advice and have become essential reading for aspiring entrepreneurs and business leaders. Hoffman's contributions extend beyond his literary efforts, as he remains a prominent figure in Silicon Valley, shaping the future of technology and innovation.
Albert Wenger is a prominent venture capitalist and author, best known for his insightful contributions to the intersection of technology and society. As a managing partner at Union Square Ventures, he has invested in and mentored numerous groundbreaking startups, significantly shaping the digital landscape. Wenger is the author of "World After Capital," a thought-provoking book that explores the implications of a post-capitalist society driven by abundant knowledge and digital innovation. His work has sparked important discussions about the future of work, education, and governance in an increasingly automated world. Beyond his writing, Wenger is a sought-after speaker and influential thought leader in the tech community.
Alfred Lin is a venture capitalist and partner at Sequoia Capital, where he focuses on investments in consumer internet, enterprise, and mobile companies. Lin is known for his early investments in companies like Airbnb and DoorDash, helping them grow into major global brands. Before joining Sequoia, Lin was an executive at Zappos, where he worked closely with CEO Tony Hsieh to develop the company’s innovative culture and customer service model. Lin’s expertise in scaling businesses and his strategic vision have made him one of the most respected venture capitalists in Silicon Valley.
Andy Budd is a renowned author and user experience (UX) designer, best known for his influential work in the field of web design. He co-authored "CSS Mastery: Advanced Web Standards Solutions," which has become a seminal text for web developers worldwide. As a founding partner of the consulting firm Clearleft, Budd has made significant contributions to advancing UX design practices. He is also a sought-after speaker at design conferences and an active advocate for the design community. Through his writing and leadership, Budd continues to shape the future of digital design.
Hugh Jackman, better known for his illustrious acting career, has made significant contributions to literature through his co-authorship of the popular children's book series, "The School of Life." Born in Sydney, Australia, Jackman has seamlessly transitioned from stage and screen to the literary world, captivating young readers with his imaginative storytelling. His work in literature reflects his versatility and dedication to inspiring and educating children. Alongside his wife, Deborra-Lee Furness, Jackman has also been involved in various philanthropic efforts, promoting literacy and education globally. Despite his Hollywood fame, Jackman's contributions to literature highlight his commitment to nurturing young minds.
Showing 8 of 14 related collections
“In a world where everything is interconnected, the strategies that thrive are those that leverage relationships to create value, transforming how businesses interact with their customers.”
Connected Strategy
By Nicolaj Siggelkow, Christian Terwiesch
Discover a world of knowledge through our extensive collection of book summaries.
Nicolaj Siggelkow is an acclaimed author and academic, recognized for his contributions to the field of organizational behavior and strategy. He is best known for his influential works that explore the dynamics of organizations and their strategic decision-making processes. Siggelkow's notable publications include 'The Lean Entrepreneur' and 'Understanding Organizations: How Organizations Structure the Decisions We Make.' His writing style is characterized by clarity and insight, blending rigorous academic research with practical applications. Siggelkow's work has been pivotal in bridging the gap between theory and practice, making complex concepts accessible to a broader audience.
Christian Terwiesch is a prominent scholar and author in the fields of operations management and information systems. He is known for his research on the applications of analytics and technology in improving business processes. Terwiesch's notable works include 'Operations Strategy: Principles and Practice for Strategic Decision Making' and numerous academic articles that explore the intersection of technology and management. His writing style is characterized by clarity and rigor, making complex concepts accessible to both scholars and practitioners.
Key information about the book.
Buy on Amazon
Buy via BookShopSupport local bookstores: BookShop gives a portion of each sale to independent bookshops!
In "The Thank You Economy," Gary Vaynerchuk explores the transformative power of gratitude in the age of social media. He argues that businesses thriving today are those that prioritize genuine connections and heartfelt appreciation for their customers. Through vivid anecdotes and real-world examples, Vaynerchuk stresses the importance of listening and engaging authentically with consumers. As technology reshapes customer expectations, the book reveals how a culture of gratitude can drive loyalty and success. Dive in to discover how to harness the power of thankfulness to elevate your brand in an increasingly connected world!
In "Hooked: How to Build Habit-Forming Products," Nir Eyal unravels the psychological principles behind why some products captivate users while others fade into oblivion. Through the engaging “Hook Model,” he outlines a four-step process—trigger, action, variable reward, and investment—that drives user engagement. Packed with real-world examples and compelling insights, Eyal illustrates how successful companies design their offerings to create habits that keep customers coming back. As you dive into the book, you’ll uncover the ethical implications of these practices and consider how they shape our daily lives. Are you ready to discover the secrets behind the products that hold your attention and transform your behavior?
In 'Fanatical Prospecting', Jeb Blount unveils the critical art of prospecting in sales, emphasizing that it is the lifeblood of any successful sales strategy. With actionable tactics and bold insights, Blount challenges conventional wisdom, revealing why relentless prospecting is essential for building a robust pipeline. He shares real-world experiences and practical techniques to overcome objections and maintain a positive mindset. This book is not just for seasoned professionals; it energizes newcomers to embrace prospecting with passion and purpose. Dive into this insightful guide and transform your approach to sales—discover the power of a proactive prospecting mindset!
In 'The Ultimate Sales Machine,' Chet Holmes unveils a revolutionary approach to dramatically boost sales and streamline business operations. With a focus on relentless execution, he introduces the concept of prioritizing the key strategies that yield exponential results. Holmes emphasizes the importance of mastering time management and developing a world-class sales team through systematic coaching. Packed with actionable insights, this book challenges conventional sales tactics and equips readers with tools to stand out in a competitive market. Are you ready to transform your business into an unstoppable sales machine?
In 'Marketing,' Bernadette Jiwa challenges traditional notions of marketing, emphasizing the importance of storytelling and emotional connection in a saturated market. She argues that understanding your customer's journey and insights can lead to powerful brand loyalty. With practical examples and actionable strategies, Jiwa reveals how to create meaningful messages that resonate. This is not just a guide; it's an invitation to transform your approach to marketing. Are you ready to see your brand through the eyes of your customers?
In 'Zingerman's Guide to Giving Great Service', Ari Weinzweig reveals the secrets behind outstanding customer service that goes beyond the ordinary. Set within the vibrant world of Zingerman's Delicatessen, this guide is packed with practical insights and heartwarming anecdotes that inspire readers to elevate their service experience. Weinzweig emphasizes the importance of genuine connections and understanding customer needs, transforming the mundane into the extraordinary. With his unique approach, readers are encouraged to embrace authenticity and resourcefulness in every interaction. Prepare to be inspired to rethink your service philosophy and create memorable experiences!
In 'The New Gold Standard', Joseph Michelli unveils the secrets behind the legendary customer experience at the Ritz-Carlton. He distills five transformative leadership principles that not only enhance service but also create lasting loyalty. Readers are invited into a world where personalized care and employee empowerment turn ordinary interactions into extraordinary experiences. This book challenges leaders to redefine their approach to customer service while offering practical insights that can be applied across various industries. Prepare to be inspired to adopt a gold standard in hospitality that keeps customers coming back for more!
In 'Youtility,' Jay Baer revolutionizes marketing by introducing the concept of providing value first. He argues that businesses must shift from traditional push tactics to becoming genuinely helpful to their customers. Through fascinating case studies and compelling examples, Baer reveals how Youtility can transform customer relationships and drive sustainable growth. This provocative read challenges the status quo and invites marketers to rethink their strategies in a crowded marketplace. Are you ready to learn how to turn your business into a valuable resource?
Download our mobile app to enjoy your favorite books on the go. Get access to exclusive features, offline listening, and personalized recommendations.
